Ebay Advice - Guitar Sold on Ebay Auction

[vincent]

Also in your discussion with your ebay rep, point out to them that the guitar is distressed or reliced (which is clearly indicated in the auction and pics). He claims there are weird marks or patterns on the neck, on a distressed guitar it is supposed to have these wear marks. The ebay rep might not know or understand this fact. In the past eBay/Paypal has pretty much just sided with the buyer (hence the buyer protection) but they have recently made some changes. Probably because too many people were taking advantage of it. As long as you have a good history with them, you might have a chance. Good Luck!

[timgreene]

He overpaid and wants out of the deal. Its only 35 dollars less than retail, not counting your case. I would not be happy if I had made this purchase. Yours is 315 shipped with some kind of case, new is 349.00 shipped, I assume no case. Your generic description that the guitar may be a second or floor model adds to the feeling this not that good a deal. It looks like you have no idea where the guitar came from.
http://www.amazon.com/gp/product/B004TH8ZQ6/ref=pd_lpo_k2_dp_sr_2?pf_rd_p=486539851&pf_rd_s=lp o-top-stripe-1&pf_rd_t=201&pf_rd_i=B004QCE1D0&pf_rd_m=ATVPDKIKX 0DER&pf_rd_r=0DEZG0A1YWH0KMAA0NJX

[harold h]

Keep him talking while saying as little as possible. Be polite, even though it is hard.
Either contact ebay by phone now or right after he files a case. Tell them the
situation and ask them to look over the correspondence. Ask them for their advice
and they will advise you on what to do.

I think the fact he has cursed you in his responses will enable you to have any
negative feedback removed, should he leave it. I once had a similar situation,
and the guy left a negative. I called ebay to express my unhappiness with what
had happened, they looked over the transcript, saw his profanity, and removed
the feedback.

[Chud]

Yep, buyer's remorse from the second email. Keep your end polite and businesslike as others have said and he'll most likely hang himself.

[jguitarman]

I agree with Harold H. The buyer shows his colors every time he emails you. It is obvious to me that he decided (even before receiving the guitar) that he didn't like the grain pattern on the rosewood neck. Your picture in the ad clearly shows how the neck looks. The more this guys talks/emails, the deeper he will dig his own hole. You can tell by the tone of his emails that he's an impolite jerk. This is not the type of person eBay wants.
Finally, no returns means no returns.

[Jack FFR1846]

Someone really wanted it and dropped out $5 under that winning bid. Maybe offer their info to this guy to sell it to?

[kddean66]

He's claiming the truss rod adjustment is messed up. Is it possible that this is true? I'd have him send a close up of the truss rod adjustment to verify what he is saying. If if is true that the adjustment is messed up and you did not disclose this fact then I'd want to return it as well. If the pic comes back and you can clearly see that there is nothing wrong with it then you have a good case to fight it.

[DrumBob]

"ott to be ashamed"? If that was the buyer, he's an illiterate ass.

[Arbiter]

Originally Posted by Tred

I wonder if you'll get the same guitar back in the mail? Sounds like it could be a scam? You mail you guitar, he mails back a P.O.S. and claims you sold it to him. Meanwhile he sells the one you sent him. You loose, and he gains.

This happens. No returns and let him file anything he wants. I don't sell on eBay because of stories like this and far worse, but I buy often and I know that sometimes stuff just ain't what you want it to be. Tough ****, I live and learn.

[bigmuff113]

Originally Posted by DrumBob

"ott to be ashamed"? If that was the buyer, he's an illiterate ass.

He did not like the murchandise

[Arbiter]

Originally Posted by kddean66

He's claiming the truss rod adjustment is messed up. Is it possible that this is true? I'd have him send a close up of the truss rod adjustment to verify what he is saying. If if is true that the adjustment is messed up and you did not disclose this fact then I'd want to return it as well.

You do understand what "no returns" means on an eBay listing, right?

[garytelecastor]

I guess if it were me, I would probably try to make an offer such as 50/50.
But your auction shows "NO RETURNS". He obviously either experienced buyer's remorse, or he found another guitar that he wanted after committing to this one.

Don't give him back his money. Pay Pal and eBay will never side with him.

[oramac7891]

If you offer him any money, eBay could construe it as you thinking you did something wrong. No refund, make him fight it, prove your case to eBay

[Shepherd]

Your screwed. With the new rules the seller has no rights and the buyer almost always wins the dispute even if he is a nutjob. Stating "no returns" means nothing, all they have to do is file a "item not as described" claim to get around that. Only if you list it as "For parts or not working" will you have a chance against these scammers. He gets his money back as soon as he provides a return tracking number, even if he sends you a box of rocks. You have to read Ebay's fine print and take a look thru the forum there. Some scary stuff. I only ever sold two items on Ebay and got burned both times.

[JaysRiff]

Tell him to stick the truss rod up his hoo haa

[goonie]

Originally Posted by timgreene

He overpaid and wants out of the deal. Its only 35 dollars less than retail, not counting your case. I would not be happy if I had made this purchase. Yours is 315 shipped with some kind of case, new is 349.00 shipped, I assume no case. Your generic description that the guitar may be a second or floor model adds to the feeling this not that good a deal. It looks like you have no idea where the guitar came from.
http://www.amazon.com/gp/product/B004TH8ZQ6/ref=pd_lpo_k2_dp_sr_2?pf_rd_p=486539851&pf_rd_s=lp o-top-stripe-1&pf_rd_t=201&pf_rd_i=B004QCE1D0&pf_rd_m=ATVPDKIKX 0DER&pf_rd_r=0DEZG0A1YWH0KMAA0NJX

This is on the money. The successful bidder got carried away with winning and will now do anything to get out of it. Don't let him, OP.

[Tonetele]

When the racist term came up that really put me off.

[Tonetele]

When the racist term came up that really put me off.

[Clump]

Originally Posted by Shepherd

Your screwed. With the new rules the seller has no rights and the buyer almost always wins the dispute even if he is a nutjob. Stating "no returns" means nothing, all they have to do is file a "item not as described" claim to get around that. Only if you list it as "For parts or not working" will you have a chance against these scammers. He gets his money back as soon as he provides a return tracking number, even if he sends you a box of rocks. You have to read Ebay's fine print and take a look thru the forum there. Some scary stuff. I only ever sold two items on Ebay and got burned both times.

This. Saying no returns means nothing. If the buyer claims the guitar is "significantly not as described" there is a very good chance ebay will side with him, true or not. I believe that proof of delivery on the return is required before a refund is issued. Sorry, but the seller is hugely disadvantaged with the new rules.

I used to sell a lot on ebay, but the new rules coupled with higher fees and charging final value fees on shipping have made it a last resort.

[musicalmartin]

just a quick note ,i recently had a load of trouble with selling a lathe .UThe guy said the motor dud but it was working fine .he messed around with it trying to clean it and damaged the windings .Initially ebay came down on his side and the lath was returned .i kicked up a hell of a fuss and amazingly got a full refund and the lathe back ..I made sure All communication was via ebay and aso refused to speack to the guy onthe phone (ebay gave him my phone number )so that I had a record of every conversation .Ebay said I should have contacted the police and got a case number as the guy was according to me committing fraud .
Just a couple of pointers in case they are of help.I also photograph all packing of a guitar and even sometimes get the post mistress to verify what is in the package .An advantage of living in a small village I suppose .I know that it doesnt work so well with carriers