Forgive the rant . . . but another bad experience with UPS . . . .

nvilletele · December 5th, 2009, 01:51 PM

Ordered four items from an online retailer . . . . they were shipped to me at the same time, but in separate boxes, each with their own UPS tracking number.

Yesterday 3 of the boxes arrived. Yet UPS tracking info shows all 4 as having been delivered and left at the front door. The missing one was probably in a large padded mailer (rather than a box), and there was no wind at all yesterday, so it did not blow away.

It is HIGHLY unlikely that the missing box was taken by someone from my door. First of all, it is very rare that anyone ever comes to my door, which is quite far from the street, and the packages were not visible.

On top of that, the laptop, printer and software boxes were not taken. If it were someone there stealing it, they would have taken the clearly valuable items. I think this is just another example of UPS incompetence or theft by driver.

Based on this and prior experiences, I strongly suggest avoiding UPS whenever possible.

On a separate note, I will be talking to the retailer (on Monday, when their customer service is open) as to why they sent a $1500 laptop (a Xmas gift for my daughter) without requiring a signature (or even asking me if I wanted such a requirement).

End of rant.

Billy B. · December 5th, 2009, 02:11 PM

same goes for Fed Ex ,they left My j-200 on My neighbors front porch........on a very visible street

Mark Davis · December 5th, 2009, 02:13 PM

Since you have had so many probs with UPS more than anyone Ive seen in my 15 years on the internet Id say there is a local problem the packages are probably fine until they get to your town then something is happening to them.

Why not when buying new items ask how they are being shipped and if they say UPS refuse that method of shipment thats what I do I dont want anything shipped to me by UPS.

johnporter · December 5th, 2009, 02:16 PM

I'm thinking you may want to stop fooling around with the UPS drivers wife.
If your not......maybe you should start ;)

tiktok · December 5th, 2009, 02:51 PM

Oh, go straight to the source. Start fooling around with the UPS driver.

Groovey Records · December 5th, 2009, 03:17 PM

your on the secret list.

Do not attempt to adjust your TV set

You have entered the UPS zone

Mark Davis · December 5th, 2009, 03:27 PM

Do you know anyone else in your same town you could have stuff delivered to?

Id say at this point its not safe to have anything delivered to your address by UPS

bossaholic · December 5th, 2009, 03:32 PM

I too am suspecting your driver, or someone is casing your house...

Either way, I would contact the police since UPS is both unwilling and incapable of policing their own.

nvilletele · December 5th, 2009, 03:45 PM

Quote:

Originally Posted by Mark Davis

Since you have had so many probs with UPS more than anyone Ive seen in my 15 years on the internet Id say there is a local problem the packages are probably fine until they get to your town then something is happening to them.

Why not when buying new items ask how they are being shipped and if they say UPS refuse that method of shipment thats what I do I dont want anything shipped to me by UPS.

I agree that it is likely something local . . . and I will be doing exactly as you have suggested . . . only problem is that many retailers have exclusive deals for shipping, so it may require I deal with another retailer in order to avoid UPS. In some cases, it may make no difference, other than a minor inconvenience, but where there is only one seller, or they have the only good deal, it may mean I have no choice (if I want the item).

On the other hand, I imagine that there must be items that UPS delivers that are actually delivered (and not stolen or lost). By the law of averages, some things will probably arrive . . . . but I will hope for better than 1 out of 4 going missing . . . .

T_red7882 · December 5th, 2009, 03:59 PM

where in california do you live?

nvilletele · December 5th, 2009, 04:07 PM

San Diego

Groovey Records · December 5th, 2009, 04:13 PM

neocaster · December 5th, 2009, 04:31 PM

Quote:

Originally Posted by Groovey Records

Great White blew up when they covered that...

Billy B. · December 5th, 2009, 10:50 PM

Thanks Groovey I needed that The "Welcome to the club" album did not leave My turntable for a Year when it came out.....amazing !
and P.S. Neocaster......lets try to forget Greatwhite more stealing than covering this song I couldn't believe they Named not one but two albums after this song and By blew up? well nothing but tasteless jokes come to mind
peace

Groovey Records · December 5th, 2009, 11:05 PM

Well it wasn't my intention to take notice away from NVilletelle's Double shot of UPS love

But if the song fitz wear it

Maybe he has a 59 Les Paul coming his way from CL

stantheman · December 5th, 2009, 11:29 PM

Quote:

Originally Posted by bossaholic

I too am suspecting your driver, or someone is casing your house...

Either way, I would contact the police since UPS is both unwilling and incapable of policing their own.

No UPS Driver is going to risk losing his job with UPS for ANYTHING. PERIOD.
Those are Jobs that hardly ever have openings.

Why couldn't You ask for "Signature Required"?
Whenever I ship goods to a Buyer I always specify "Signature Required".
It's like a dollar more and it's peace of mind.

studio1087 · December 5th, 2009, 11:40 PM

Do you have any protection or recourse through your credit card company?

I would call the 800 number on the back of the credit card that you used and explain the situation. They may be able to help. American Express is really good at sticking their nose into anything and motivating trouble makers to cooperate.

It's one of those "poop rolls downhill" deals.

If the seller's funds get frozen, the seller will go after the shipper. Either the seller or the shipper dropped the ball. You shouldn't get screwed.

Good luck. Sorry about the stress.

supersonic1414 · December 5th, 2009, 11:57 PM

UPS BLOWS. I had a $3500 Gibson Custom Shop ES-355 being delivered. UPS was running later than usual and I had to leave for the night. I checked with a neighbor and asked him if he would be home....Than I placed a large note on my door stating "Do not leave package on my porch..Neighbor so and so is home and will sign for it"...

I arrive home the following day and the note is still on my door. I knock on my neighbors, he says they did not stop by....Track the package...It says "LEFT AT CUSTOMERS DOOR". Well, I panic..knock on all my neighbors doors, etc...Call UPS and the shipper...Ask why was it not Signature Required and why would they leave it when I had the note saying not to;....

Long story short, I waited for the driver the next day and asked him if he left the package...YES, it is a safe neighborhood, he says....I than reem him up and down for ignoring the note, and leaving a huge box labeled GIBSON CUSTOM SHOP on my porch overnight....

I got a refund, but it was a pain, and it took a long time to get another guitar....Not the first time something like this has happened with UPS. WOuld not trust them for anything...Fedex never lets me down

mrmorrison · December 6th, 2009, 12:27 AM

Quote:

Originally Posted by supersonic1414

UPS BLOWS. I had a $3500 Gibson Custom Shop ES-355 being delivered. UPS was running later than usual and I had to leave for the night. I checked with a neighbor and asked him if he would be home....Than I placed a large note on my door stating "Do not leave package on my porch..Neighbor so and so is home and will sign for it"...

I arrive home the following day and the note is still on my door. I knock on my neighbors, he says they did not stop by....Track the package...It says "LEFT AT CUSTOMERS DOOR". Well, I panic..knock on all my neighbors doors, etc...Call UPS and the shipper...Ask why was it not Signature Required and why would they leave it when I had the note saying not to;....

Long story short, I waited for the driver the next day and asked him if he left the package...YES, it is a safe neighborhood, he says....I than reem him up and down for ignoring the note, and leaving a huge box labeled GIBSON CUSTOM SHOP on my porch overnight....

I got a refund, but it was a pain, and it took a long time to get another guitar....Not the first time something like this has happened with UPS. WOuld not trust them for anything...Fedex never lets me down

So, meanwhile, someone has your Gibson that you originally paid for.

goinpostal · December 6th, 2009, 10:33 AM

Use the USPS. Unlike UPS we deliver on Saturdays and Sunday if it's an overnight emergency case without an extra charge. A lot cheaper and quicker too than UPS.

Groovey Records · December 6th, 2009, 10:51 AM

Next time Quicksilver Messenger Service

TG · December 6th, 2009, 11:00 AM

Quote:

Originally Posted by goinpostal

Use the USPS. Unlike UPS we deliver on Saturdays and Sunday if it's an overnight emergency case without an extra charge. A lot cheaper and quicker too than UPS.

Anytime I have anything shipped over from the USA I insist on USPS or the deal is off. I've never had a problem with anything sent that way.
I have had a number of bad experiences with UPS.

supersonic1414 · December 6th, 2009, 11:00 AM

Quote:

Originally Posted by mrmorrison

So, meanwhile, someone has your Gibson that you originally paid for.

Yep, and I am sure they are loving every minute of it!!! What an unbelievably ad experience

tap4154 · December 6th, 2009, 04:30 PM

I vote that it's someone casing the house. The fact that your door is far from the street only makes it easier for someone to pick up a package unseen.

UPS may be getting a bad name here for nothing...

Drivers on my route don't leave packages at the door unless you request it. Fedex and USPS will, but not UPS.

December 5th, 2009, 01:51 PM	#1 (permalink)
nvilletele Tele-Afflicted Join Date: Jul 2008 Location: California Age: 52 Posts: 1,210	Forgive the rant . . . but another bad experience with UPS . . . . Ordered four items from an online retailer . . . . they were shipped to me at the same time, but in separate boxes, each with their own UPS tracking number. Yesterday 3 of the boxes arrived. Yet UPS tracking info shows all 4 as having been delivered and left at the front door. The missing one was probably in a large padded mailer (rather than a box), and there was no wind at all yesterday, so it did not blow away. It is HIGHLY unlikely that the missing box was taken by someone from my door. First of all, it is very rare that anyone ever comes to my door, which is quite far from the street, and the packages were not visible. On top of that, the laptop, printer and software boxes were not taken. If it were someone there stealing it, they would have taken the clearly valuable items. I think this is just another example of UPS incompetence or theft by driver. Based on this and prior experiences, I strongly suggest avoiding UPS whenever possible. On a separate note, I will be talking to the retailer (on Monday, when their customer service is open) as to why they sent a $1500 laptop (a Xmas gift for my daughter) without requiring a signature (or even asking me if I wanted such a requirement). End of rant. __________________ Harris 3:42 Dawkins 2:16

December 5th, 2009, 02:13 PM	#3 (permalink)
Mark Davis Telefied Join Date: Mar 2003 Location: Bakersfield Ca. Age: 59 Posts: 22,614	Since you have had so many probs with UPS more than anyone Ive seen in my 15 years on the internet Id say there is a local problem the packages are probably fine until they get to your town then something is happening to them. Why not when buying new items ask how they are being shipped and if they say UPS refuse that method of shipment thats what I do I dont want anything shipped to me by UPS. __________________ I'm so blind my seeing eye dog needs glasses. Last edited by Mark Davis; December 5th, 2009 at 03:23 PM..

December 5th, 2009, 02:51 PM	#5 (permalink)
tiktok Poster Extraordinaire Join Date: Jan 2005 Location: Seattle Posts: 7,991	Oh, go straight to the source. Start fooling around with the UPS driver. __________________ "I like a tune. I like a tune and a singer and a solo, and now more of the tune."--Ian McLagan http://www.myspace.com/travishartnett Pearce Amps Info Page

December 5th, 2009, 03:27 PM	#7 (permalink)
Mark Davis Telefied Join Date: Mar 2003 Location: Bakersfield Ca. Age: 59 Posts: 22,614	Do you know anyone else in your same town you could have stuff delivered to? Id say at this point its not safe to have anything delivered to your address by UPS __________________ I'm so blind my seeing eye dog needs glasses.

December 5th, 2009, 03:59 PM	#10 (permalink)
T_red7882 Tele-Afflicted Join Date: Dec 2006 Location: San Francisco Age: 28 Posts: 1,463	where in california do you live? __________________ Homebrew tele (modeled after a 52) or MIM std strat-------> Mid 70s SFMV Vibrosonic Reverb, 65 TRRI, or PVC30

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December 5th, 2009, 02:11 PM	#2 (permalink)
Billy B. Tele-Holic Join Date: Apr 2008 Location: Long Beach Ca. Posts: 705	same goes for Fed Ex ,they left My j-200 on My neighbors front porch........on a very visible street

December 5th, 2009, 02:16 PM	#4 (permalink)
johnporter Tele-Meister Join Date: Nov 2007 Location: Granite Falls,NC Posts: 253 3 Photos	I'm thinking you may want to stop fooling around with the UPS drivers wife. If your not......maybe you should start ;)

December 5th, 2009, 03:17 PM	#6 (permalink)
Groovey Records Friend of Leo's Join Date: Apr 2008 Location: Desolation Row Posts: 2,389	your on the secret list. Do not attempt to adjust your TV set You have entered the UPS zone

December 5th, 2009, 03:32 PM	#8 (permalink)
bossaholic Tele-Afflicted Join Date: Aug 2008 Location: Maui Hawaii/Fort Wayne, IN Age: 46 Posts: 1,662	I too am suspecting your driver, or someone is casing your house... Either way, I would contact the police since UPS is both unwilling and incapable of policing their own.

December 5th, 2009, 04:07 PM	#11 (permalink)
nvilletele Tele-Afflicted Join Date: Jul 2008 Location: California Age: 52 Posts: 1,210	San Diego __________________ Harris 3:42 Dawkins 2:16

December 5th, 2009, 04:13 PM	#12 (permalink)
Groovey Records Friend of Leo's Join Date: Apr 2008 Location: Desolation Row Posts: 2,389

December 5th, 2009, 10:50 PM	#14 (permalink)
Billy B. Tele-Holic Join Date: Apr 2008 Location: Long Beach Ca. Posts: 705	Thanks Groovey I needed that The "Welcome to the club" album did not leave My turntable for a Year when it came out.....amazing ! and P.S. Neocaster......lets try to forget Greatwhite more stealing than covering this song I couldn't believe they Named not one but two albums after this song and By blew up? well nothing but tasteless jokes come to mind peace

December 5th, 2009, 11:05 PM	#15 (permalink)
Groovey Records Friend of Leo's Join Date: Apr 2008 Location: Desolation Row Posts: 2,389	Well it wasn't my intention to take notice away from NVilletelle's Double shot of UPS love But if the song fitz wear it Maybe he has a 59 Les Paul coming his way from CL

December 5th, 2009, 11:40 PM	#17 (permalink)
studio1087 Poster Extraordinaire Join Date: May 2003 Location: Near Milwaukee Age: 46 Posts: 8,141 36 Photos	Do you have any protection or recourse through your credit card company? I would call the 800 number on the back of the credit card that you used and explain the situation. They may be able to help. American Express is really good at sticking their nose into anything and motivating trouble makers to cooperate. It's one of those "poop rolls downhill" deals. If the seller's funds get frozen, the seller will go after the shipper. Either the seller or the shipper dropped the ball. You shouldn't get screwed. Good luck. Sorry about the stress. __________________ John "Truly there would be reason to go mad were it not for music." - PI Tchaikovsky

December 5th, 2009, 11:57 PM	#18 (permalink)
supersonic1414 Tele-Meister Join Date: Jun 2009 Location: dallas, tx Age: 30 Posts: 118	UPS BLOWS. I had a $3500 Gibson Custom Shop ES-355 being delivered. UPS was running later than usual and I had to leave for the night. I checked with a neighbor and asked him if he would be home....Than I placed a large note on my door stating "Do not leave package on my porch..Neighbor so and so is home and will sign for it"... I arrive home the following day and the note is still on my door. I knock on my neighbors, he says they did not stop by....Track the package...It says "LEFT AT CUSTOMERS DOOR". Well, I panic..knock on all my neighbors doors, etc...Call UPS and the shipper...Ask why was it not Signature Required and why would they leave it when I had the note saying not to;.... Long story short, I waited for the driver the next day and asked him if he left the package...YES, it is a safe neighborhood, he says....I than reem him up and down for ignoring the note, and leaving a huge box labeled GIBSON CUSTOM SHOP on my porch overnight.... I got a refund, but it was a pain, and it took a long time to get another guitar....Not the first time something like this has happened with UPS. WOuld not trust them for anything...Fedex never lets me down

December 6th, 2009, 10:33 AM	#20 (permalink)
goinpostal Tele-Meister Join Date: Sep 2009 Location: Greer,SC Age: 51 Posts: 161	Use the USPS. Unlike UPS we deliver on Saturdays and Sunday if it's an overnight emergency case without an extra charge. A lot cheaper and quicker too than UPS. __________________ Today is only yesterday's tomorrow If practice makes perfect,and no one's perfect,then why practice?

December 6th, 2009, 10:51 AM	#21 (permalink)
Groovey Records Friend of Leo's Join Date: Apr 2008 Location: Desolation Row Posts: 2,389	Next time Quicksilver Messenger Service

December 6th, 2009, 04:30 PM	#24 (permalink)
tap4154 Tele-Holic Join Date: Apr 2009 Location: California Posts: 889	I vote that it's someone casing the house. The fact that your door is far from the street only makes it easier for someone to pick up a package unseen. UPS may be getting a bad name here for nothing... Drivers on my route don't leave packages at the door unless you request it. Fedex and USPS will, but not UPS.

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