FED EX WTF????

Milone · July 31st, 2008, 12:09 PM

Ordered my tele form Music man on monday, they shipped Tue. I have been tracking it onthe website and there has been no movement since Tuesday. I call Fed Ex and they tell me its not even scheduled to arrive at the next termional (Toledo) until Aug. 4???? Why even use Fed Ex at all??? snail mail is faster. Is this normal with Fed Ex???

furrfurrfurr · July 31st, 2008, 12:10 PM

the shipper may have used Fedex ground. Not necessarily Fedex' fault. All depends on how the shipper sent it.

Ronkirn · July 31st, 2008, 12:14 PM

Not normal. But it DOES happen... you cannot even file a claim for two weeks... call them... tell the air head you get to after punching numbers or talking to that gawdddammmm computer to give you a supervisor. The air head cannot do anything other than what the "help" screen she is looking at tells her to do/say.

Even FedEx's gorilla's cannot loose a package 4 feet X 18 inches, X 6 inches... something like that does not fall through the "cracks". tell them to start looking at the terminal in Ogden Utah, that's where lost stuff gets un lost.

Ron Kirn

Milone · July 31st, 2008, 12:55 PM

Holy Cow Ronkim , sounds like u have had similar luck dealing with these dumb asses at Fed Ex. Im getting pi$$ed now cause I wanted my new tele to play this weekend but thats not gonna happen now. It erks me that Fed Ex touts off that they are so fast and everything and so far Priority U.S. mail is way better.

ibobunot · July 31st, 2008, 01:06 PM

Fed Ex should change their name to "WTF????".

..

Milone · July 31st, 2008, 01:13 PM

Yeah!!!!! Good one!!!!!!

Telehackster · July 31st, 2008, 01:21 PM

Quote:

Originally Posted by ibobunot

Fed Ex should change their name to "WTF????".

..

Ahh, I can hear the new jingles already: "Why use other truckers / Instead of these..."

jimd · July 31st, 2008, 02:02 PM

You have to be careful. FedEx has their overnight service and their ground service. The two entities act like separate companies - different trucks etc. If you pick FedEx for shipping, make sure you know whether is overnight or their ground service. The ground service is akin to UPS ground, it is no faster.

Mark Davis · July 31st, 2008, 02:29 PM

UPS ground or Fed Ex ground usually takes 7-10 days to travel actoss the USA. Since your in Canada might be longer then there is customs that probably slows it down a little too.

Dave W · July 31st, 2008, 02:38 PM

What jimd and Mark said.

If you paid for FedEx Air shipping, then there's a problem. If you didn't pay for air shipping and it's being sent by FedEx Ground, then there's nothing to WTF about. It's just a normal ground shipment, no different from UPS Ground.

I can't speak for anyone else, but I've never had a problem with FedEx Ground either as a seller or buyer.

KRZ4TELE · July 31st, 2008, 02:52 PM

FEDEX has consistently gone the extra mile to assist me or the people receiving my shipments. They have arranged to meet me or a recipient at a location to prevent having to return the item and try to deliver the next day. Once when they damaged a speaker cab they paid full value of the cab plus shipped it to me. I sold it as is on ebay for about half of what I paid for it. Call 1800GOFEDEX and say representative. Be polite and they should come through for you.

UPS has not been as cooperative for me.

Tele Fan · July 31st, 2008, 03:17 PM

FedEX has always been okay with me. I got kind of irked with UPS when they left a Gretsch I had bought just sitting on the front porch where anyone could just pick it up and walk away with it.

JimiBryant · July 31st, 2008, 03:24 PM

FedEx drivers are all basically independent contractors -
so it's very hit-or-miss.. I know plenty of folks who refuse
to deal with 'em.

that said, I'm sure there are plenty of UPS haters out there
as well.

furrfurrfurr · July 31st, 2008, 05:44 PM

Quote:

Originally Posted by Tele Fan

FedEX has always been okay with me. I got kind of irked with UPS when they left a Gretsch I had bought just sitting on the front porch where anyone could just pick it up and walk away with it.

that's the sender's fault for not indicating Signature Required.

But it's happened to me too and it's infuriating.

Mark Davis · July 31st, 2008, 05:57 PM

My Fed Ex delivery person is a woman and she carried around my Gibson Robot all day wondering what it was so when she delivered it she was as excited as I was. She said Im a guitar player and what is this Robot? So she hung around while I opened it up and showed her. She was like a 6 yr old at Xmas just like I was cause ir was Dec 18th LOL.

Ive been lucky been buying and selling guitars on the net for fun since 1993 had stuff delivered by UPS Fed Ex and USPS had no probs with any of them except for once UPS delivered a 3 neck 1951 Fender steel to apt #1 instead of #101. I saw on the net where it said it was delivered checked the managers office not there so started walking around the apt complex it was laying up against the door of Apt #1 where anyone could have just taken it!

Like I said Ive been lucky.

castpolymer · July 31st, 2008, 06:38 PM

I have also had great luck with FedEx. I usually get my packages 1 day earlier than scheduled. Priority Mail, on the other hand, royally screwed me once. They lost the orginal cover proof for a late 60's Avengers comic that I had bought in a lot with about 300 other comics ( which I did receive ). Imagine what a pleasant experience it was trying to reach a mutually acceptable value with the seller on this original piece of art that was part of a larger purchase. Then imagine you are the seller and trying to collect the insurance claim from the USPS. Oh the humanity!

kp8 · July 31st, 2008, 07:30 PM

Quote:

Originally Posted by Mark Davis

So she hung around while I opened it up and showed her.

Do tell... it's like penthouse letters in here

mudbean · July 31st, 2008, 07:41 PM

Quote:

Originally Posted by JimiBryant

FedEx drivers are all basically independent contractors -
so it's very hit-or-miss.. I know plenty of folks who refuse
to deal with 'em.

that said, I'm sure there are plenty of UPS haters out there
as well.

UPS hater here. FedEx = good, UPS = bad. UPS can't seem to find my house. It's right there, on my street. The street has a sign, even. Sheesh, it's in suburbia, for crying out loud. I hate UPS.

mud

fungusyoung · July 31st, 2008, 08:02 PM

I honestly cannot believe I'm saying this, but... in my experience, USPS Priority Mail blows away the other guys in terms of both reliability & price. I remember when the Post Office was a laughing stock, but they're doing some things much better than UPS, FedEx & DHL isn't even going to have their own service in the US anymore... it's going to be subcontracted to UPS down the road.

The issue you have here is most likely with the shipper. I'd confirm with them what service they sent it, etc. Ground (FedEx & UPS are both similar) tracking is generally pretty bad too... updates don't come to quickly or very often in most cases.

Mark Davis · July 31st, 2008, 09:49 PM

Quote:

Originally Posted by kp8

Do tell... it's like penthouse letters in here

She was cool she came back 2 other times delivering some paperwork Gibson forgot to pack in my case so they overnighted it and sent me a Gibson T-shirt for free. She also played my Martim and really liked it but she didnt play with me! LOL that stuff only happens in dreams! hahah

tazzboy · July 31st, 2008, 10:33 PM

I've had good results with both UPS and FedEx. My only 2 complaints about FedEx Ground is they only let you ship up to 70lbs (UPS Goes to 150lbs) and FedEx Ground only insurance for $100 and that's it.

BigDaveyTwinkle · July 31st, 2008, 10:49 PM

Late to the dance here, but thought I would say I worked five years at FedEx, the first two in domestic trace operations. Yes. things get lost. Even big and highly valuable things, but if you get the right person, they can expedite a package to you, meaning sending a private courier to pick up the package, place it on a private or other commercial airline and arrange carriage from the destination airport to the recipient. Managers were (are?) on call 24 hours a day and many was the night I had to send someone in to open the station for a critical package. (Think aircraft down or medical emergency.)

After Project Arise, FedEx was broken up into many separate entities including FedEx Custom Critical, FedEx Express, FedEx Ground, FedEx Freight. You need to know which level of service was paid for ... Anyhow. FedEx was a a great employer and I enjoyed my time there. Would still be there if I hadn't relocated for the Mrs. Sorry to hear about the issues, hopefully they used Express and keep plugging until you get a customer support rep. that can help you.

Geoff738 · August 1st, 2008, 12:02 AM

And if it was shipped ground from the US to Canada, you know about brokerage fees don't you?

If not, you're in for a nasty surprise when they show up to your door and want a whole bunch of money from you to let you have your package.

I always, always, ALWAYS use USPS for shipments from the US to avoid those egregious, preposterous, possibly illegal (there's at least one class action suit ongoing here) fees.

Cheers,
Geoff

kp8 · August 1st, 2008, 01:53 AM

I sent a document bag express (via fedex) to Korea $88 (ouch!) but it absolutely had to be there as fast has humanly possible and it was the middle of the night and nothing else was open. It got there fast (5 days) ... but dang... $88 woo... that hurt....

shades · August 1st, 2008, 06:35 AM

I've had good and bad experiences with UPS and FedEx both, regular FedEx is light years ahead of their ground service and UPS doesn't seem to give a damn when you have a problem. USPS priority mail service has been very good to ship and receive packages, fair priced and pretty fast service plus no insane upcharges from a shipping store.

serialsteve · August 1st, 2008, 11:35 AM

FedEx has screwed up 100% of everything I've EVER received or shipped with them (I stopped after they screwed up the third straight big-ticket item). They've lost things, marked them as "Delivered" on two occasions when nothing was there-strange because they NEVER leave a package without a signature and the two times I haven't had to run to the depot, the items were mysteriously missing... Re-delivered an amp to the seller/shipper, despite my name being on the delivery line (item from Texas that went to MO then back to TX and marked "delivered").

They've broken guitars, amps, speakers, and anything that hasn't been broken or misdelivered or missing was late.

Screw FedEx. Ever try to make a claim? Good luck-they won't cover vintage ANYTHING even though you purchase insurance and the Carmack Amendment requires them to pay declared value for missing items.

Never. I've shipped and received between 100-120 guitars via UPS and only had one broken instrument-I like those odds a heck of a lot better and they paid the claim in full.

geddins · August 1st, 2008, 11:39 AM

July 31st, 2008, 12:09 PM	#1 (permalink)
Milone Tele-Meister Join Date: Mar 2008 Location: Canada Posts: 135	FED EX WTF???? Ordered my tele form Music man on monday, they shipped Tue. I have been tracking it onthe website and there has been no movement since Tuesday. I call Fed Ex and they tell me its not even scheduled to arrive at the next termional (Toledo) until Aug. 4???? Why even use Fed Ex at all??? snail mail is faster. Is this normal with Fed Ex???

July 31st, 2008, 12:10 PM	#2 (permalink)
furrfurrfurr Friend of Leo's Join Date: Aug 2006 Location: South of Heaven Posts: 2,616	the shipper may have used Fedex ground. Not necessarily Fedex' fault. All depends on how the shipper sent it. __________________ Hope I'm not too Messianic or a trifle too Satanic. Meow.

July 31st, 2008, 12:14 PM	#3 (permalink)
Ronkirn Friend of Leo's Join Date: May 2003 Location: Jacksonville, FL Age: 62 Posts: 2,877	Not normal. But it DOES happen... you cannot even file a claim for two weeks... call them... tell the air head you get to after punching numbers or talking to that gawdddammmm computer to give you a supervisor. The air head cannot do anything other than what the "help" screen she is looking at tells her to do/say. Even FedEx's gorilla's cannot loose a package 4 feet X 18 inches, X 6 inches... something like that does not fall through the "cracks". tell them to start looking at the terminal in Ogden Utah, that's where lost stuff gets un lost. Ron Kirn __________________ Therefore I can say, absolutely definitively the following statement is true and empirical. Anything you choose to change about your guitar will absolutely change it, making it sound better and you play better, unless it doesn’t. RK

July 31st, 2008, 02:29 PM	#9 (permalink)
Mark Davis Doctor of Teleocity Join Date: Mar 2003 Location: Bakersfield Ca. Age: 58 Posts: 13,266	UPS ground or Fed Ex ground usually takes 7-10 days to travel actoss the USA. Since your in Canada might be longer then there is customs that probably slows it down a little too. __________________ I'm so blind my seeing eye dog needs glasses.

July 31st, 2008, 03:17 PM	#12 (permalink)
Tele Fan Tele-Afflicted Join Date: Oct 2007 Location: Louisville, Ky Age: 29 Posts: 1,924	FedEX has always been okay with me. I got kind of irked with UPS when they left a Gretsch I had bought just sitting on the front porch where anyone could just pick it up and walk away with it. __________________ Life is better when you just make it up as you go along.

July 31st, 2008, 12:55 PM	#4 (permalink)
Milone Tele-Meister Join Date: Mar 2008 Location: Canada Posts: 135	Holy Cow Ronkim , sounds like u have had similar luck dealing with these dumb asses at Fed Ex. Im getting pi$$ed now cause I wanted my new tele to play this weekend but thats not gonna happen now. It erks me that Fed Ex touts off that they are so fast and everything and so far Priority U.S. mail is way better.

July 31st, 2008, 01:06 PM	#5 (permalink)
ibobunot Friend of Leo's Join Date: Mar 2005 Location: Dullsville Posts: 3,456	Fed Ex should change their name to "WTF????". ..

July 31st, 2008, 01:13 PM	#6 (permalink)
Milone Tele-Meister Join Date: Mar 2008 Location: Canada Posts: 135	Yeah!!!!! Good one!!!!!!

July 31st, 2008, 02:02 PM	#8 (permalink)
jimd Tele-Holic Join Date: Nov 2006 Location: Cleveland, Ohio Age: 42 Posts: 611	You have to be careful. FedEx has their overnight service and their ground service. The two entities act like separate companies - different trucks etc. If you pick FedEx for shipping, make sure you know whether is overnight or their ground service. The ground service is akin to UPS ground, it is no faster.

July 31st, 2008, 02:38 PM	#10 (permalink)
Dave W Tele-Afflicted Join Date: May 2003 Location: Guadalupe County, TX Age: 61 Posts: 1,809	What jimd and Mark said. If you paid for FedEx Air shipping, then there's a problem. If you didn't pay for air shipping and it's being sent by FedEx Ground, then there's nothing to WTF about. It's just a normal ground shipment, no different from UPS Ground. I can't speak for anyone else, but I've never had a problem with FedEx Ground either as a seller or buyer.

July 31st, 2008, 02:52 PM	#11 (permalink)
KRZ4TELE Tele-Meister Join Date: Jul 2004 Posts: 439	FEDEX has consistently gone the extra mile to assist me or the people receiving my shipments. They have arranged to meet me or a recipient at a location to prevent having to return the item and try to deliver the next day. Once when they damaged a speaker cab they paid full value of the cab plus shipped it to me. I sold it as is on ebay for about half of what I paid for it. Call 1800GOFEDEX and say representative. Be polite and they should come through for you. UPS has not been as cooperative for me.

July 31st, 2008, 03:24 PM	#13 (permalink)
JimiBryant Tele-Afflicted Join Date: Sep 2007 Location: Chicago Chicago that toddlin' town Age: 46 Posts: 1,842	FedEx drivers are all basically independent contractors - so it's very hit-or-miss.. I know plenty of folks who refuse to deal with 'em. that said, I'm sure there are plenty of UPS haters out there as well. __________________ *we all shine on, like the moon and the stars and the sun.*

July 31st, 2008, 05:57 PM	#15 (permalink)
Mark Davis Doctor of Teleocity Join Date: Mar 2003 Location: Bakersfield Ca. Age: 58 Posts: 13,266	My Fed Ex delivery person is a woman and she carried around my Gibson Robot all day wondering what it was so when she delivered it she was as excited as I was. She said Im a guitar player and what is this Robot? So she hung around while I opened it up and showed her. She was like a 6 yr old at Xmas just like I was cause ir was Dec 18th LOL. Ive been lucky been buying and selling guitars on the net for fun since 1993 had stuff delivered by UPS Fed Ex and USPS had no probs with any of them except for once UPS delivered a 3 neck 1951 Fender steel to apt #1 instead of #101. I saw on the net where it said it was delivered checked the managers office not there so started walking around the apt complex it was laying up against the door of Apt #1 where anyone could have just taken it! Like I said Ive been lucky. __________________ I'm so blind my seeing eye dog needs glasses.

July 31st, 2008, 06:38 PM	#16 (permalink)
castpolymer Tele-Holic Join Date: May 2008 Location: Oklahoma Age: 37 Posts: 599	I have also had great luck with FedEx. I usually get my packages 1 day earlier than scheduled. Priority Mail, on the other hand, royally screwed me once. They lost the orginal cover proof for a late 60's Avengers comic that I had bought in a lot with about 300 other comics ( which I did receive ). Imagine what a pleasant experience it was trying to reach a mutually acceptable value with the seller on this original piece of art that was part of a larger purchase. Then imagine you are the seller and trying to collect the insurance claim from the USPS. Oh the humanity!

July 31st, 2008, 08:02 PM	#19 (permalink)
fungusyoung Tele-Afflicted Join Date: Aug 2004 Location: Eastern PA Posts: 1,017 22 Photos	I honestly cannot believe I'm saying this, but... in my experience, USPS Priority Mail blows away the other guys in terms of both reliability & price. I remember when the Post Office was a laughing stock, but they're doing some things much better than UPS, FedEx & DHL isn't even going to have their own service in the US anymore... it's going to be subcontracted to UPS down the road. The issue you have here is most likely with the shipper. I'd confirm with them what service they sent it, etc. Ground (FedEx & UPS are both similar) tracking is generally pretty bad too... updates don't come to quickly or very often in most cases.

July 31st, 2008, 10:33 PM	#21 (permalink)
tazzboy Friend of Leo's Join Date: May 2005 Location: Eugene, Oregon Age: 31 Posts: 3,293	I've had good results with both UPS and FedEx. My only 2 complaints about FedEx Ground is they only let you ship up to 70lbs (UPS Goes to 150lbs) and FedEx Ground only insurance for $100 and that's it. __________________ tazzboy

July 31st, 2008, 10:49 PM	#22 (permalink)
BigDaveyTwinkle TDPRI Member Join Date: Jun 2008 Location: Kansas City Age: 41 Posts: 59	Late to the dance here, but thought I would say I worked five years at FedEx, the first two in domestic trace operations. Yes. things get lost. Even big and highly valuable things, but if you get the right person, they can expedite a package to you, meaning sending a private courier to pick up the package, place it on a private or other commercial airline and arrange carriage from the destination airport to the recipient. Managers were (are?) on call 24 hours a day and many was the night I had to send someone in to open the station for a critical package. (Think aircraft down or medical emergency.) After Project Arise, FedEx was broken up into many separate entities including FedEx Custom Critical, FedEx Express, FedEx Ground, FedEx Freight. You need to know which level of service was paid for ... Anyhow. FedEx was a a great employer and I enjoyed my time there. Would still be there if I hadn't relocated for the Mrs. Sorry to hear about the issues, hopefully they used Express and keep plugging until you get a customer support rep. that can help you. __________________ "Music is love in search of a word." - Sidney Lanier

August 1st, 2008, 12:02 AM	#23 (permalink)
Geoff738 Tele-Holic Join Date: May 2007 Location: Toronto Age: 44 Posts: 512	And if it was shipped ground from the US to Canada, you know about brokerage fees don't you? If not, you're in for a nasty surprise when they show up to your door and want a whole bunch of money from you to let you have your package. I always, always, ALWAYS use USPS for shipments from the US to avoid those egregious, preposterous, possibly illegal (there's at least one class action suit ongoing here) fees. Cheers, Geoff

August 1st, 2008, 01:53 AM	#24 (permalink)
kp8 Friend of Leo's Join Date: Aug 2004 Location: Seoul, Korea Posts: 2,843	I sent a document bag express (via fedex) to Korea $88 (ouch!) but it absolutely had to be there as fast has humanly possible and it was the middle of the night and nothing else was open. It got there fast (5 days) ... but dang... $88 woo... that hurt....

August 1st, 2008, 06:35 AM	#25 (permalink)
shades Tele-Afflicted Join Date: Aug 2006 Location: Pittsburgh,Pa. Age: 51 Posts: 1,292 8 Photos	I've had good and bad experiences with UPS and FedEx both, regular FedEx is light years ahead of their ground service and UPS doesn't seem to give a damn when you have a problem. USPS priority mail service has been very good to ship and receive packages, fair priced and pretty fast service plus no insane upcharges from a shipping store.

August 1st, 2008, 11:35 AM	#26 (permalink)
serialsteve Tele-Holic Join Date: May 2003 Posts: 761	FedEx has screwed up 100% of everything I've EVER received or shipped with them (I stopped after they screwed up the third straight big-ticket item). They've lost things, marked them as "Delivered" on two occasions when nothing was there-strange because they NEVER leave a package without a signature and the two times I haven't had to run to the depot, the items were mysteriously missing... Re-delivered an amp to the seller/shipper, despite my name being on the delivery line (item from Texas that went to MO then back to TX and marked "delivered"). They've broken guitars, amps, speakers, and anything that hasn't been broken or misdelivered or missing was late. Screw FedEx. Ever try to make a claim? Good luck-they won't cover vintage ANYTHING even though you purchase insurance and the Carmack Amendment requires them to pay declared value for missing items. Never. I've shipped and received between 100-120 guitars via UPS and only had one broken instrument-I like those odds a heck of a lot better and they paid the claim in full.

August 1st, 2008, 11:39 AM	#27 (permalink)
geddins Friend of Leo's Join Date: May 2005 Location: Texas Age: 46 Posts: 2,125