Best Buy??????

Joe M · June 11th, 2008, 11:04 PM

A buddy of mine just sent me this email; is this the way it's always been there?
I've bought several items there but have never had to return anything.....

http://www.truthorfiction.com/rumors...buy-refund.htm

jwsamuel · June 11th, 2008, 11:36 PM

They started that policy a couple of years ago and it applies mostly to items that people buy for special occasions, then return.

People would buy big screen TVs for the Super Bowl then return, buy camcorders for their kids' graduations or weddings, or people would be GPS units for a vacation, then return it when they got back.

I can understand their point in charging the fee but they need to do a better job telling people about the fee before they make the purchase.

Jim

Unseen · June 12th, 2008, 12:50 AM

It's kind of like the dresses girls will "buy" for prom then return the following week with fabricated complaints or pretending that they'd never been worn.

woodman · June 12th, 2008, 09:55 AM

Quote:

Originally Posted by Unseen

It's kind of like the dresses girls will "buy" for prom then return the following week with fabricated complaints or pretending that they'd never been worn.

yeah, lots of grown women will do that for big parties too ... what a racket!

reverbbb · June 12th, 2008, 10:18 AM

And what about lawn mowers? I was talking to a guy working at Home Depot. He says every September, they get about 10 lawn mowers returned. They were obviously well used in some cases. They give full refunds, then have to resell them with a 10~20% mark-down.

superchicken_VI · June 12th, 2008, 10:41 AM

Back when I was in that business, this was a big deal. WE made sure every customer who walked in the door knew about that restock fee, and it helped us get a lot of business.

FirstBassman · June 12th, 2008, 12:44 PM

And yet, Lands End and LL Bean will take anything back. Any time. No questions asked. Full refund.

Somehow they make it work.

Slow Reflexes · June 12th, 2008, 01:10 PM

Quote:

Originally Posted by FirstBassman

...Full refund.

Somehow they make it work.

Um... lemme guess...

They charge more?

Andy Summers · June 12th, 2008, 01:20 PM

Ive done that a couple times with a blow up doll...

Nighthawk · June 12th, 2008, 01:52 PM

Best Buy is Worst Buy, My wife bought a lap top from them. After several months she noticed that it would not work on battery. She took it in to them. We did not buy into their over priced warrantee, which provided nothing anyway. The machine came with a one year manufacturer's warrantee. The so called geek squad would do nothing, though they did threaten to call the police when we persisted. They said we needed to take it up with the manufacturer but that they would send it to the manufacturer for us and it would take two to three weeks. A week later they called and it was ready. Same thing happened, would not work on battery and to boot, it would not work when plugged in. Back it went and supposedly back to the manufacturer. A week later they called. Long story short, we did this three times and each time the same thing happened. The fourth time they refused to do anything further. So my wife got on the phone with the manufacturer and they helped her out. They sent her a new battery and did other diagnostics over the phone. They also did a check for her and turned up the fact that there was no record of her computer ever having been sent to any of their facilities. If you need service from a Best Buy store, you are going to get nothing but agita. Don't buy anything there and if you do never, ever deal with their service people, they are terrible and it appears to me to be driven from the top of the corporation.

Mark Davis · June 12th, 2008, 03:39 PM

When I used to manage a stereo storee in the 80's we had a guy come in 1 day before halloween and buy all our biggest speakers amps gor about $4000 worth of stuff. Some friends knew the guy and said he was planning a big Halloween party and there were even flyers he had printed $5 admission fee.

So a few days later he brings the system back saying its too loud and his wife is mad cause the speakers took up all the room in the living room. Well I knew he used that system for that party so I showed him the flyer and knew people that went and saw all that gear at his party. So I just bottom lined him and said you just got this for that party and you cant return it.

He looked at me all strange and said why not? I said well you dont go over to K-Mart get a new pair of underwear and crap in em and take em back do ya? He looked all puzzled and said no of course not. SO I just said well there you go enjoy your new stereo system. hahahah

tazzboy · June 13th, 2008, 12:49 AM

Real Truth cause it is on Best Buy's Web site. Here is the in Store Return Policy as well

studio1087 · June 13th, 2008, 01:09 AM

I hate potentially silly rules.

When you make a rule, you have to follow it therefore you need to be really careful when you make a rule.

I could understand giving a manager the power to charge a restocking fee in a situation where the customer is abusing a privilege but charging 15% on everything is crazy.

My mom is 75 and she just bought a garmin GPS (with my help) at Best Buy. If a 75 year old woman were to return a GPS unit in 24 hours because she could not read the fonts on the unit or understand the voice prompts....I would say that the return is very legit. I cannot imagine keeping $38 based on the $249 purchase.

That would really stink.

If MF.com or Guitar Center can grant 30 days home trial on most anything, the Best Buy decision makers are sleazy.

John

Dave W · June 13th, 2008, 01:34 AM

Circuit City has a similar policy. This is nothing new. And in both chains, the policy doesn't apply if you get a defective product and exchange it within the time period for the same item.

I'm in favor of it. A policy like this helps keep prices low and helps prevent abuse.

June 11th, 2008, 11:04 PM	#1 (permalink)
Joe M Moderator Tele-Afflicted Join Date: Mar 2003 Location: Michigan Posts: 1,198	Best Buy?????? A buddy of mine just sent me this email; is this the way it's always been there? I've bought several items there but have never had to return anything..... http://www.truthorfiction.com/rumors...buy-refund.htm

June 12th, 2008, 10:18 AM	#5 (permalink)
reverbbb Friend of Leo's Join Date: Sep 2003 Location: Just Plano, Texas Age: 50 Posts: 3,705 34 Photos	And what about lawn mowers? I was talking to a guy working at Home Depot. He says every September, they get about 10 lawn mowers returned. They were obviously well used in some cases. They give full refunds, then have to resell them with a 10~20% mark-down. __________________ "I come here to reflect a little."™ Myspace Guitarist P&W Forum

June 12th, 2008, 01:52 PM	#10 (permalink)
Nighthawk Tele-Meister Join Date: May 2008 Location: Massachusetts Age: 59 Posts: 330	Best Buy is Worst Buy, My wife bought a lap top from them. After several months she noticed that it would not work on battery. She took it in to them. We did not buy into their over priced warrantee, which provided nothing anyway. The machine came with a one year manufacturer's warrantee. The so called geek squad would do nothing, though they did threaten to call the police when we persisted. They said we needed to take it up with the manufacturer but that they would send it to the manufacturer for us and it would take two to three weeks. A week later they called and it was ready. Same thing happened, would not work on battery and to boot, it would not work when plugged in. Back it went and supposedly back to the manufacturer. A week later they called. Long story short, we did this three times and each time the same thing happened. The fourth time they refused to do anything further. So my wife got on the phone with the manufacturer and they helped her out. They sent her a new battery and did other diagnostics over the phone. They also did a check for her and turned up the fact that there was no record of her computer ever having been sent to any of their facilities. If you need service from a Best Buy store, you are going to get nothing but agita. Don't buy anything there and if you do never, ever deal with their service people, they are terrible and it appears to me to be driven from the top of the corporation. __________________ "Inside the museums infinity goes up on trial"

June 12th, 2008, 03:39 PM	#11 (permalink)
Mark Davis Doctor of Teleocity Join Date: Mar 2003 Location: Bakersfield Ca. Age: 58 Posts: 12,745	When I used to manage a stereo storee in the 80's we had a guy come in 1 day before halloween and buy all our biggest speakers amps gor about $4000 worth of stuff. Some friends knew the guy and said he was planning a big Halloween party and there were even flyers he had printed $5 admission fee. So a few days later he brings the system back saying its too loud and his wife is mad cause the speakers took up all the room in the living room. Well I knew he used that system for that party so I showed him the flyer and knew people that went and saw all that gear at his party. So I just bottom lined him and said you just got this for that party and you cant return it. He looked at me all strange and said why not? I said well you dont go over to K-Mart get a new pair of underwear and crap in em and take em back do ya? He looked all puzzled and said no of course not. SO I just said well there you go enjoy your new stereo system. hahahah __________________ I'm so blind my seeing eye dog needs glasses.

June 13th, 2008, 12:49 AM	#12 (permalink)
tazzboy Friend of Leo's Join Date: May 2005 Location: Eugene, Oregon Age: 31 Posts: 3,151	Real Truth cause it is on Best Buy's Web site. Here is the in Store Return Policy as well __________________ tazzboy

June 11th, 2008, 11:36 PM	#2 (permalink)
jwsamuel Friend of Leo's Join Date: May 2004 Location: Upper Holland, PA Age: 51 Posts: 2,049	They started that policy a couple of years ago and it applies mostly to items that people buy for special occasions, then return. People would buy big screen TVs for the Super Bowl then return, buy camcorders for their kids' graduations or weddings, or people would be GPS units for a vacation, then return it when they got back. I can understand their point in charging the fee but they need to do a better job telling people about the fee before they make the purchase. Jim

June 12th, 2008, 12:50 AM	#3 (permalink)
Unseen Tele-Afflicted Join Date: Dec 2007 Location: Portland, Oregon Age: 61 Posts: 1,649	It's kind of like the dresses girls will "buy" for prom then return the following week with fabricated complaints or pretending that they'd never been worn.

June 12th, 2008, 10:41 AM	#6 (permalink)
superchicken_VI Tele-Afflicted Join Date: Aug 2007 Location: Monroe, NC Age: 36 Posts: 1,515	Back when I was in that business, this was a big deal. WE made sure every customer who walked in the door knew about that restock fee, and it helped us get a lot of business.

June 12th, 2008, 12:44 PM	#7 (permalink)
FirstBassman Tele-Afflicted Join Date: Mar 2008 Location: Virginia Posts: 1,346	And yet, Lands End and LL Bean will take anything back. Any time. No questions asked. Full refund. Somehow they make it work.

June 12th, 2008, 01:20 PM	#9 (permalink)
Andy Summers Tele-Holic Join Date: Jul 2006 Location: CT Age: 36 Posts: 556	Ive done that a couple times with a blow up doll...

June 13th, 2008, 01:09 AM	#13 (permalink)
studio1087 Friend of Leo's Join Date: May 2003 Location: Near Milwaukee Age: 44 Posts: 3,961 36 Photos	I hate potentially silly rules. When you make a rule, you have to follow it therefore you need to be really careful when you make a rule. I could understand giving a manager the power to charge a restocking fee in a situation where the customer is abusing a privilege but charging 15% on everything is crazy. My mom is 75 and she just bought a garmin GPS (with my help) at Best Buy. If a 75 year old woman were to return a GPS unit in 24 hours because she could not read the fonts on the unit or understand the voice prompts....I would say that the return is very legit. I cannot imagine keeping $38 based on the $249 purchase. That would really stink. If MF.com or Guitar Center can grant 30 days home trial on most anything, the Best Buy decision makers are sleazy. John __________________ JLG Carry On

June 13th, 2008, 01:34 AM	#14 (permalink)
Dave W Tele-Afflicted Join Date: May 2003 Location: Guadalupe County, TX Age: 61 Posts: 1,763	Circuit City has a similar policy. This is nothing new. And in both chains, the policy doesn't apply if you get a defective product and exchange it within the time period for the same item. I'm in favor of it. A policy like this helps keep prices low and helps prevent abuse.