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I agree 100% with your comments, eastside. I called on Monday this week to order a speaker for my VibroChamp. A very pleasant lady answered the phone and took all my info to process my order. When I told her that I had a technical question (which speaker would be better for me), she politely informed me that Ted was unavailable but that he would be back by noon to answer my question. I called later that afternoon and spent about 15 minutes talking with Ted about which speaker would be better for my purposes. I had heard that the cheaper signature series would have done the job but after talking with him, I decided to go with the more expensive alnico vintage speaker. Not once did he try to convince me that the alnico was "better"; he just pointed out the differences in sound and build quality and let me make the decision. I had heard nothing but good things about both Ted and his products and the phone call showed me that they were all true stories. Now I'm just waiting patiently for my new speaker, I'm sure it will be as good as he promised :D
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