Originally Posted by LarsOS
I don't know if I'd call this "wading in". After all, the vendor and their product is exactly what is being discussed in this thread.
And aggressively? Stan has told his story, which doesn't paint Toneshaper in a good light. Toneshaper seems to have a very different version of the story. Why should they have to accept Stan's version being the only one on record? I do think vendors should act humbly, not only for the sake of the customer but also for their own sake, but does that mean that they should let everything people say about them go unchallenged?
I respectfully disagree.
The right way to have handled this matter in a public forum is to suggest that "e-mails might have gone astray" and to offer to speak on the phone (it's only a 5-hour difference for goodness sake) and to get the matter mutually resolved.
As it stands at the moment, Acme hace "closed" the case but the purchaser still has a problem.
Not good customer service.
It's certainly influenced my buying decisions in the future. I used this image earlier this week but it's just as applicable here, only entitled "AcmeGuitarWorks".
Be aware that this thread is now 4th in Google searches for "Acme Toneshaper and 4-way switch" which is not a great place to be if you leave problems unresolved.