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Originally Posted by Kevin
It's a company, just like eBay.
We don't say that eBay has "no expertise" because of the ads on there, do we?
The ads from Instrument Exchange are written by the seller, to be posted on Instrument Exchange's website. They aren't all dealer ads, either. Anyone can post there.
It seems that IE and eBay have now set up some kind of deal in which ads on IE are automatically entered on eBay, as well. It's kind of funny when IE was started as an eBay alternative for musical gear....
I do wish that people would try to understand what IE is before they post message saying that "this seller is bad". They're only selling a service -- and they're selling the service to the seller -- not to eBay bidders.
If an ad is bad, complain the idiot who wrote it -- not the company who is charging the author to post it.
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Well, Kevin, I'd say yes and no! Factually you may have a point.
But the thing is that IE deliberately fronts the seller. Who remains invisible. You buy from IE, not from whoever hired them.
When you see an IE ad on eBay for a guitar, then seller is listed as IE, it is IE that gets feedback, and IE you have to contact, and IE you pay to(!). Also, apart from a couple of sentences in the "About" section and the return policy, everything they write in their ads presents IE as the seller. So the service they are selling to the seller is that of selling his items to you. Not just advertising it, but everything from ad to payment.
The original seller has a deal with IE, not with you. When you press that button on the bid form, you are bidding on an item from IE. IE is therefore your contractual partner, and who you would sue over misrepresentation. (Though assuming their return policies is as good as they claim, it sounds like that would not be an issue.) They maybe didn't write the ad, or take the pictures, but they have accepted responsibility for it by posting it on eBay in their name.
Therefore, while you cannot easily complain to the "idiot who wrote it", you can complain to IE, who at their discression found it appropriate to make the blurb public.
So this popular misunderstanding they have brought upon themselves, IMHO. And therefore deserve any valid critisism over it.
I for one would happily complain to a TV channel if the choose to air a no good program, whether they made it themselves or not. Or even a lie of a commercial. They do have the right to refuse. Just as IE could impose some sort of minimum standard on the ads they accept.
Unless I misunderstood something here...
Geir :)