[laguna88]

Originally Posted by SMPTE

Make sure to read your contract of carriage. Because it was an international flight you're covered under treaty about how much you get etc.

http://en.wikipedia.org/wiki/Warsaw_Convention

Both the EU and China have signed the Montreal Convention:
http://en.wikipedia.org
/wiki/Montreal_Convention
http://www.icao.int/icao/en/leb/mtl99.pdf

And always be polite and firm with them. If you're the calm and reasonable guy who's been wronged you'll get alot further along than if you're the nutcase with the broken guitar. IMHO.

What is the max I can get? is it enough to buy a new one? I know the new one is around 2000USD now right?