Make sure to read your contract of carriage. Because it was an international flight you're covered under treaty about how much you get etc.
http://en.wikipedia.org/wiki/Warsaw_Convention
Both the EU and China have signed the Montreal Convention:
http://en.wikipedia.org
/wiki/Montreal_Convention
http://www.icao.int/icao/en/leb/mtl99.pdf
And always be polite and firm with them. If you're the calm and reasonable guy who's been wronged you'll get alot further along than if you're the nutcase with the broken guitar. IMHO.
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'63 CS Tele, HW1 Texas Tele, EJ Strat, MIJ JM, Epi Casino (AlnicoV), Gibson SG Robot, Gibson LP DC Studio, Steinberger, Squier PBass (heavily modded)
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