I was much more concerned with my unreliable, faulty G bender than I ever was with Bill's lack of response through phone or Email.
Bill's Parsons B Bender is Flawless, but it was not until Charlie McVay modified the saddle G bender to work properly, and even be tension adjustable that I was ever happy with the guitar.
I can't wait to get a McVay Bender.
www.mcvaybenders.com