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except benderfreak didn't raise his voice. he didn't swear or accuse anyone..... he was just treated in a manner that he found humiliating. I think most of us think that being treated that way is not cool and not defensible. I think that was the gist of his complaint... and, having had some bad experiences with rude people many of us could empathize with his experience. I don't think he was looking for an education on the difficulties of being a checker, right?
as for taking the card... in the old days it was part of the agreement between our company and the credit card companies... there was a slot in the register to slide them into... our instructions were to call security if the customer 'got physical'..... usually the folks were unhappy but just left. I never placed any value on it one way or the other.... none of my business....
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