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What happened to...
"The customer is always right"?
Been there and done that OP.
Right after a nice B_Day dinner the waitress quietly leaned over and said that the debit card I was using was not working on their machine...Left the diner and went to the nearest ATM, withdrew the funds, with the same card, and then got the wife and kids from being held hostage, have not been back.
IT WAS THE MERCHANT'S RESPONSIBILITY TO DO MORE TO RESOLVE THIS MISHAP. Just MHO. If this has happened while any of you were at the register, my question is...what did you, and/or, your store do to try to avoid this kind of thing from happening again? This is really the bottom line for revealing where good customer service comes in, for me at least.
Just saying that it is the customers fault, sorry, you're outta here...??? If you own a business, one can imagine that a proprietor will do all within his, or her, power to rectify such situations. Otherwise the message is..."We do not want your funds enough to be bothered".
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