This is a joke Marty......, and I don't mean it in a funny way!
Have you pointed out to them, the fact that you're detailing this debacle on a forum with hundreds, if not thousands of potential customers?
Maybe you're not that kind of guy? But maybe they're unaware that there are alot of people watching their performance through this thread.
If someone new joins the forum and their first question is "What are Mighty Mite necks like", I know which thread I'll be linking in my response!