Quote:
Originally Posted by Jakedog
HOWEVER, not everybody in the world sees things my way, and that is something I'm working on getting better at accepting. Even so, what I find absolutely inexcusable, is that nobody was at least talking to a waiting customer, and keeping them in the loop. I don't mind waiting if I have time, as long as somebody acknowledges that I am there, and let's me know why. It takes two freakin' seconds to look up, and say "sorry for the wait sir, we're having a little trouble with the computer, and we'll get you out of here as soon as we can." Something like that, said in a sincere and pleasant tone, will get a smile, and a "thank you" from me everytime. It is also customer service 101. Period. NEVER ignore a customer, or assume that they know what's going on. For crying out loud, speak to people.
Jake
|
I totally agree with you there. It is inexcusable not to let the customer in on the loop. You don't have to give detail for detail as customers won't understand everything you have to do...but you can explain it in a rudimentary way without talking down to them. At the very least acknowledge you're aware you're inconveniencing them and apologize.
During the day and early evening we keep more than one register open. If there is only one person working one of those and three people get in line then somebody has to jump on another register.
We only have one working in the last hour of the day's business unless it's real busy when I'm closing and I'll keep the second register open longer. When it slows down and more than three people decide to enter and check out at the same time then we're just kinda stuck. But we usually move them quickly.
We're a rental place so putting your money down isn't so simple. I have to actually scan the item so that exact copy is rented to that exact customer with the exact due date, etc. Also, I have to go into their account to make sure they don't owe us money and they're not allowed to rent until it's paid.
Working retail can be a pain in the butt, but it's not a hard job.