[Jakedog]

I think many of us are saying the same things, just differently.

Sometime you can't open another register, sometimes power's out, and all the computers are down, sometimes there is a system freeze, etc.

When I worked for big-box music store, we did have physical, paper, deal books so that we could make sales in these situations. The only time we didn't stay open, and keep selling, was in the case of a complete power outtage once. No lights and no windows makes for a very dark store, and lots of liability issues. So everybody had to leave. As for the rest, I think not being able to do physical, paper transactions, is very stupid, poor planning, and poor customer service from the word go.

HOWEVER, not everybody in the world sees things my way, and that is something I'm working on getting better at accepting. Even so, what I find absolutely inexcusable, is that nobody was at least talking to a waiting customer, and keeping them in the loop. I don't mind waiting if I have time, as long as somebody acknowledges that I am there, and let's me know why. It takes two freakin' seconds to look up, and say "sorry for the wait sir, we're having a little trouble with the computer, and we'll get you out of here as soon as we can." Something like that, said in a sincere and pleasant tone, will get a smile, and a "thank you" from me everytime. It is also customer service 101. Period. NEVER ignore a customer, or assume that they know what's going on. For crying out loud, speak to people.


Jake