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Having worked behind the counter at a music store and now back in a print shop, here is what I would have done.
Once I had help, I would have let the manager deal with the register, and I would have explained to the other customers the reason for the delay. If they wanted to pay and didn't need a receipt, I would have taken their money and scanned the same strings (From the shelf) into the computer once things were up and running again.
I'm picturing a bunch of people standing around the non functional register and nobody talking to the customers.
Not good.
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Just because I "Don't" get it doesn't mean I "Won't" get it!
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