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TGT, you handled things just fine. I probably would have done pretty much the same thing.
At the same time, I'm not really surprised by their actions. I worked in a couple of chain retail stores in high school and college and it taught me a lot about how these things work. They don't have any real incentive to help you.
It's one of the advantages to the Mom & Pop stores. If Mr. Sam Ash was in the store, or might be there the next time you come in, then doing business and keeping you happy so you'll return are the #1 priority.
These large chains don't go by the same rules...the cashier is sticking to protocol, because the manager is right there. The manager is sticking to protocol because he probably has a district manager that he answers to, and was brought up through the ranks of protocol following as well. These people probably all had training manuals that taught them what to do in various situations...those training manuals always assume that computers and registers work 100% of the time.
At least that's how it all worked in the big chains I worked in.
The downside of the Mom & Pop stores around here is selection.
Anyway, hope you find some strings soon. I hate playing dead strings.
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