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It may not be incompetence...it might just be "s*** happens".
Neither one of us knows if they could have opened another register. It's close to closing time. They probably closed them, put the tils in the safe (at some places takes another ten minutes to open) and left one for the end of the night.
You're going to have an inconvenience every now and then in your life. Sometimes it should be handled with patience.
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