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Not to defend the Service Center because I don't believe they treated you properly, but I would put the blame on Fender. Did you ever ask them why they allow a service center that is only open 2 days a week represent their products? It is Fender that authorizes Service Centers like that. Just because the Service Center is attached to a large guitar store is no reason for them to be properly qualified to repair their products.
Let me explain a little closer to home for me; If you do a search for Fender Authorized Service Centers in Nevada on their site you will turn up these two:
Sam Ash Megastores LLC
2747 S Maryland Pkwy
Las Vegas, NV 89109
Wiser Electronics
2624 Redwood St
Las Vegas, NV 89146
So if you were to take a closer look you would find that Sam Ash has a tech that travels in from Arizona a few days a week to repair amps. And what about had you been shopping between Sam Ash & Guitar Center to buy a Fender amp and finally bought it from Guitar Center and now it broke. How foolish would you feel having to bring it into to Sam Ash to have it repaired?
And as for Wiser Electronics, anyone who lives in Vegas will tell you that David Wiser is a keyboard specialist. How comfortable would you feel bringing your brand new all tube amp to a keyboard service center?
Now my Service Center (in Vegas also) with 3 full time techs, open 9-6PM M-F is authorized for: Ampeg, Ashdown, B-52, Crate, G-K, Line 6, Marshall, Mesa-Boogie, Hartke, Park, and Vox. And every time I have approached Fender to do their Authorized Service, I was told "we already have enough Service Centers here in Vegas."
So you tell me who's really at fault that it took so long to put a new tube in your amp?
-Tony
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