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Mike and all,
A couple of thoughts after the storm.
First I am very happy you got the amp back and working. And I absolutely (as I’m sure others do too) feel your pain and have experienced extremely similar situations with so called customer service.
I take these as a challenge to find someone with real authority in order to get the issue resolved. And usually I’m pretty successful.
As far as how many authorized service centers goes, it seems to me to be a dark magical science with little logic behind it. Though I suppose there must be some reasoning behind it somewhere.
A list of authorized Fender service places in Virginia shows the following:
Interlaken Inc
Charlottesville, VA 22911
Prism Concepts
Chester, VA 23831-1853
Wooden Wizard Guitars LLC
Fairfax Station, VA 22039-2827
Hancock Electrical & Electronics Inc
Fredericksburg, VA 22401
Sam Ash Megastores LLC
Richmond, VA 23294
Music Technology Inc
Springfield, VA 22151
Jammerz Music
Staunton, VA 24401
Harmony Electronics
Stephens City, VA 22655
So, the densely populated metropolitan Northern Virginia area (population around 2 mil) has only two - only one of which I’ve heard of and the other happens to also be an authorized Gibson service place also.
The relatively thinly populated area between DC and Richmond (population around 230,00) also has two service reps. Does that make any logical sense?
I once brought a guitar to be serviced at the Gibson/Fender place. I was told a turn-around time of six to eight weeks! I contacted them after six weeks. Nothing. Contacted them after eight weeks. Nothing. Contacted them after ten weeks. They still hadn’t even looked at the guitar. I took it back.
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