I don't know what you paid... if it was less than 20.00, I'd let it go... the seller is a crook. Then I'd pick up the phone and call Shelby's talent folks and ask for an autographed picture.. that you are a huge fan and got snookered out of 20.00 on ebay just to get her picture and it was not what you expected. I'll bet they'd be happy to do it for you.
You can email her agent's assistant
DavidStrunk@theagencygroup.com
and ask... people are usually cool about stuff like this...
the seller is a clown...