Quote:
Originally Posted by boneyguy
In fact I would suggest that since 'quality' is only an idea it can't change. You can ask it all you want but it won't hear you. It doesn't even have ears. Or does it?
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Quality must be built into a product. It cannot be asked to or mysteriously appear in a product.
Quality has parameters that are set by the engineer, the designer, the builder, and the customer. The parameters are set in the real world, governed by physical laws.